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Number of entries: 69 Number of pages: 7
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Submitted by Comments:
Name: 63vwu1
From: 6aux8y
E-mail: Contact
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Added: June 19, 2017 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Hazel Tansley
From: St Albans
E-mail: Contact
I have been here for Christmas lunch, dinner & afternoon tea on a number of occasions with no complaint. However, on Saturday the family came to celebrate Mums 94th birthday with an afternoon tea booked for 3 oclock. We waited until 350 to be served with this (no complaints about the food quality) but we didn't feel valued as customers. Prior to our visit, I had mentioned it was a 94th birthday on the phone and was told that you would do a plate with a 94th birthday decoration with her name which I was very pleased about as it would have made her feel special. This never materialized which was a big disappointed as I was hoping she would get that surprise. I hope this experience was a one off as my previous visits have been positive.
 
Added: April 11, 2017 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Gordon
From: Kent
E-mail: Contact
We have been 3 times and each time gets better and better. Unfortunately our rooms were not ready and we were upgraded immediately to luxury rooms 50 and 51 without any hesitation! It was a superb stay and we will definitely be back. All the staff without question were great. The food was excellent and we simply did not want to leave. Would recommend this hotel to anyone. Thanks for looking after us so well.
 
Added: August 22, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Jane Williams
From: Bedfordshire
E-mail: Contact
We have just returned after a splendid, relaxing weekend in Room 7 (Executive Room) on the 3rd floor at West Lodge Park Hotel. Dinner was superb and the service perfect. Breakfast was plentiful and fully accommodated my lactose allergy. I will be back and cannot thank West Lodge Park enough for a truly memorable stay. Jane Williams.
 
Added: June 13, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: A Pattalis
From: Southgate
E-mail: Contact
My wife and I have just spent a warm relaxing evening being served by a faboulos team, led by assistant manager Andrew, how guided guest , making them fell and home , with his courteous & friendly personality . Waiting staff can only be commended by their service and finally out compliments to all the kitchen staff for the exceptional quality of food produced. Please make your team aware of this. Look forward to our next visit. Well done to everyone.
 
Added: February 26, 2016 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Jillian Bryce
From: Harlow, Essex
E-mail: Contact
Felt compelled to write following a really super afternoon tea with my Mum yesterday. Mum has some health issues so is was really helpful to be able to park right outside reception and the very comfortable chairs were a bonus. The service, atmosphere, fresh food and tea were all excellent. The room in which we were served looked out over the terrace and landscaped garden which was a lovely atmosphere to relax in. From our experience yesterday, both my Mum and I would highly recommend West Lodge Park as a place to enjoy a leisurely afternoon tea and are already looking forward to our next visit. Thank you.
 
Added: April 22, 2015 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Lois Andrew
From: Southgate, London
E-mail: Contact
A big thank you from my husband and I for yet again a wonderful evening with great service. We had our wedding here last year and the service then was faultless and Lisa the events manager and Will the duty manager were beyond helpful and patient with us whilst things changed last minute! We were back there again tonight to celebrate our first wedding anniversary and again the service was faultless. I mentioned to Pete our outstanding waiter that I remembered him from last year serving us when we went for our food tasting session for the wedding breakfast and he remembered us and even remembered the table we sat at, how's that for memory. He then went on to produce complimentary glasses of Prosecco for us and when our petit fours were served he had had someone pipe Happy Anniversary round the side of the plate, in chocolate sauce no less! Outstanding service and would highly recommend it. Thank you so much West Lodge
 
Added: October 19, 2014 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: lynn Flack previosly dean
From: bishop stortford


Private post. Click to view.

 
Added: September 15, 2014 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Zoe Cagnoni
From: London
E-mail: Contact
Me and Peter just wanted to write to say a huge thank you to you both and all the team for making our wedding such a special and wonderful event. All the careful planning and faultless execution made for a perfect day. Everything went just beautifully and our photographs shows just how much Neal and I and all our family and friends enjoyed ourselves.
 
Added: June 10, 2014 Delete this entry  Reply to entry  View IP address  
Submitted by Comments:
Name: Norman Wootton
From: Cheshunt, Herts
E-mail: Contact
We booked in the restaurant for a Golden Wedding anniversary last Saturday. We would like to say thank you for a wonderful time. The food was excellent, and so was the service. One of your staff (Jamie Brooker) stood out ....nothing was too much trouble for him. The ambience and the general experience were superb. Thank you for a very enjoyable time! Sincerely, Norman Wootton
 
Added: August 13, 2013 Delete this entry  Reply to entry  View IP address  

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